Trustpilot

Trustpilot is an open review platform for businesses that want customer reviews to work as a public trust signal, not just as feedback collected in private. Its consumer homepage invites anyone to discover, read, and write reviews, and frames the company plainly: a review platform open to everyone, with a vision to become the universal symbol of trust by empowering people to shop with confidence and helping companies improve. The business side carries the same idea into growth work, leading with building trust and getting recommended by AI, and collecting customer reviews across every location, product, and storefront a company runs. The scale Trustpilot reports is part of the offer. Its business homepage puts the platform at more than 400 million reviews accessible to all, more than 200,000 reviews written daily, and 7.8 million fake reviews detected and removed in 2025, and says it is trusted by more than 28,000 businesses, all figures as Trustpilot states them. Its current positioning adds an AI visibility angle: Trustpilot says it analysed more than 800,000 AI responses across major AI engines and found that those engines use independent third party evidence when recommending brands, so a structured body of real customer reviews becomes proof that AI search can cite, rather than a narrative the brand writes about itself. For workflow, Trustpilot says a business can check its domain TrustScore to see what customers are saying, and connect its tech stack for a seamless workflow, with integrations across ecommerce, CRM, and support tools, as it presents them. Pricing is described qualitatively only, as Trustpilot presents it on its plans page: business plans are priced per domain and billed annually, and all contracts are a 12 month commitment, starting from published entry prices. The ladder is built on review invitation volume and showcase depth. The first paid tier shown includes a monthly allowance of review invitations, a set of widgets to collect reviews and showcase the TrustScore, a small number of users, coverage for a limited number of domains with each domain priced separately, all integrations, marketing assets powered by Trustpilot reviews, and a public profile matched to the brand. The next tier raises the invitation allowance and widget count, adds more users and unlimited domains on the same per domain basis, and adds a dedicated Customer Success Manager and more dashboards with richer data, insights, and trends. The top route is priced by contacting sales, with unlimited review invitations, the widest widget set and user count, and tools for optimized invitations and actionable insights.

Review & Reputation Management

Customer Support Sales

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Birdeye

Birdeye is an AI review management and reputation platform for multi location brands, presented on its Reviews page as an AI review management platform for enterprise and location based businesses. The current product is organized around Jay, an AI coworker that generates, responds to, and markets reviews at every location, inside the wider BirdAI agent system Birdeye describes as AI coworkers for multi location brands. The review generation agent asks each customer at the moment they are most likely to respond, reaches out on the channel that gets the most responses, and asks questions designed to surface keyword rich detail, and Birdeye says it learns what works and improves every send. The review response agent reads the full review, including text, photos, and past visits, responds in the brand voice inside industry rules, and can post on its own or hold a reply for approval, as the business decides. The review marketing agent picks the reviews worth showing off, designs an on brand graphic, and posts it to social media and the web, with posting frequency set by location. Under those agents, Birdeye offers unified review management, where every rating and review from every site sits in one place, plus a Reputation Score that tracks ratings, review counts, and responses over time for each location, and competitor views that show where a brand leads or trails, location by location. A bad review is treated as a signal rather than an endpoint: Jay can orchestrate further agents, starting with a ticketing agent, to route and fix the underlying issue. Birdeye reports outcome figures on the page as its own averages, including growth in review volume in the first 90 days and hours of manual response time returned to local teams each year, and buyers should treat those figures as vendor reported results rather than guarantees. The homepage lists industries including healthcare, real estate, self storage, finance, dental, restaurants, legal, auto, and retail. For a multi location business comparing review platforms, Birdeye stands out for running generation, response, and review marketing as coordinated agents over one consolidated view of every location, instead of asking local teams to chase reviews site by site.

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