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Birdeye

Birdeye is an AI review management and reputation platform for multi location brands, presented on its Reviews page as an AI review management platform for enterprise and location based businesses. The current product is organized around Jay, an AI coworker that generates, responds to, and markets reviews at every location, inside the wider BirdAI agent system Birdeye describes as AI coworkers for multi location brands. The review generation agent asks each customer at the moment they are most likely to respond, reaches out on the channel that gets the most responses, and asks questions designed to surface keyword rich detail, and Birdeye says it learns what works and improves every send. The review response agent reads the full review, including text, photos, and past visits, responds in the brand voice inside industry rules, and can post on its own or hold a reply for approval, as the business decides. The review marketing agent picks the reviews worth showing off, designs an on brand graphic, and posts it to social media and the web, with posting frequency set by location. Under those agents, Birdeye offers unified review management, where every rating and review from every site sits in one place, plus a Reputation Score that tracks ratings, review counts, and responses over time for each location, and competitor views that show where a brand leads or trails, location by location. A bad review is treated as a signal rather than an endpoint: Jay can orchestrate further agents, starting with a ticketing agent, to route and fix the underlying issue. Birdeye reports outcome figures on the page as its own averages, including growth in review volume in the first 90 days and hours of manual response time returned to local teams each year, and buyers should treat those figures as vendor reported results rather than guarantees. The homepage lists industries including healthcare, real estate, self storage, finance, dental, restaurants, legal, auto, and retail. For a multi location business comparing review platforms, Birdeye stands out for running generation, response, and review marketing as coordinated agents over one consolidated view of every location, instead of asking local teams to chase reviews site by site.

Review & Reputation Management
Customer Support Sales
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