Trustmary

Trustmary helps service led businesses collect customer feedback and reviews automatically, analyse what customers are saying, and publish that proof on their website, in search results, and in AI answers. The vendor says it is trusted by more than 1,800 companies worldwide, and it is built for B2B and B2C service companies that win work through comparison and trust, including home services, B2B software, and professional services such as recruitment, training, and accounting. Collection runs through one branded survey that measures customer experience, gathers open feedback, and asks for a review in the same flow. Surveys are sent automatically at the right moment to the right customers, and they can also be shared by link, QR code, email, text message in Europe, website or app embed, and email signature. A drag and drop form editor builds the surveys, and existing reviews can be imported from sources the vendor lists as Google, Facebook, G2, Capterra, TripAdvisor, and Yelp, with spreadsheet and manual import also supported. Higher tiers add automatic daily importing and more connected review sources. For understanding, Trustmary turns responses into analysed customer experience data with automated reporting, smart alerts, and AI analyses that condense feedback into themes and practical tips. Net promoter scores, star ratings, and open feedback are visible in real time, and ready made quotes are picked out from recommendations so teams can act and share quickly. For showing proof, reviews and experience data publish through website widgets added with a copy and paste script, on Google and social media, and on an AI optimised profile page that the vendor says tools such as ChatGPT, Gemini, and Perplexity read. The profile carries company basics, services and service areas, and a Trustmary Score view of satisfaction, volume, and freshness, with methodology on show. Integrations and options include an open API and Zapier on mid tiers, premium HubSpot and Pipedrive connections that can request responses from contacts and push information back to the CRM, review schema markup for star ratings in search results, whitelabel removal of Trustmary branding, and add ons for lead generation forms and call to action widgets, custom surveys, analytics, translation, and conversion tracking. Pricing is tiered and described qualitatively here. A solo level covers importing, website display, feedback collection, and a consolidated review page. Higher annual tiers scale the included survey responses, widget views, and review sources, and add auto import, schema markup, reporting, premium support, integrations, and whitelabel, with a tailored enterprise level for larger companies with extended support and custom limits. Every tier includes onboarding support, per the vendor.

Review & Reputation Management

Customer Support Sales

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