Swell

Swell is an AI powered reputation management and patient experience platform built specifically for multi location healthcare groups. It generates more reviews, monitors ratings, and automates patient, provider, and employee feedback, giving operators centralized visibility across every location, brand, and provider. Swell positions its agent to read reviews and draft responses at a scale a regional team cannot do by hand, and to roll the signal up to the people who answer for the numbers. After each patient visit, Swell triggers a review invite through the practice health record or practice management system. The agent reads every review that lands, drafts an on brand response that is compliant with health privacy requirements for one click approval, and routes anything mentioning safety, billing, or privacy concerns to the right manager as a ticket. Survey comments are clustered by location and provider, so a clinic drifting on wait times can show up in a weekly digest before it shows up in search ratings. Region, brand, clinic, and provider hierarchies are native, so reporting rolls up without spreadsheet work. Swell combines Online Reputation Management, Patient Experience Insights, Employee Experience Insights, Healthcare Listings Management, and Ticketing on a single data layer, so a wait time complaint in a survey can trigger a ticket and help explain a rating dip in the same week. The agent also clusters feedback themes, detects emerging negative patterns, monitors for sudden drops in survey scores or review volume, and answers natural language questions about group performance. Patient surveys go out automatically at each stage of the journey, and anonymous employee surveys track satisfaction. Swell states that it is purpose built for dental service organizations, medical service organizations, and consolidated specialty care groups running from a handful of locations to more than 500, across fields such as dental, dermatology, orthodontics, ophthalmology, med spa, and veterinary care. It integrates with more than 100 health record and practice systems, including Dentrix, Open Dental, Ortho2 Edge, athenahealth, eClinicalWorks, and NexHealth, and it states HIPAA compliance and SOC 2 Type II certification, with most groups live in days.