ReviewTrackers

ReviewTrackers is online reputation management software for businesses that live and die by their reviews. Its premise is on the homepage: the success of a brand depends on the voice of the customer, and the platform exists to help companies build a customer-obsessed organization around reviews, improving loyalty, retention, and growth. The day to day work is monitoring, responding, and learning. The pricing page describes a platform with alerts, dashboards, review and feedback requests, and review responding, with unlimited users, and says review data can be combined from more than 100 review sources and pushed into the platform of your choice for further analysis. The feature comparison adds review solicitation, AI review response, keywords and alerts, experience analysis, an Amplify widget for showcasing reviews, and competitor insights, so a team can see how its ratings stack up against rivals and where the experience is falling short. A homepage case quote makes the operational point concrete: being quickly alerted to customer issues and routing the feedback to the person on the team best equipped to address the concern is a key part of operations. A reputation scorecard view is offered up front so prospects can gauge their current standing before buying. The customer list signals the target market: multi-location and brand driven businesses. Logos and case studies on the site include OneMain Financial, American Family Insurance, Ashley Furniture HomeStore, Life Storage, Carvana, Culligan, and Ruth's Chris Steak House, and the homepage notes the software consistently receives top marks from reviewers on Google, Capterra, Facebook, and G2, with a customer success team it says regularly wins best in class awards. Offices listed on the site span Chicago and Salt Lake City in the United States plus Sydney, Auckland, and Singapore, which fits brands managing reputation across regions. Pricing is location based and designed, in the vendor's words, to fit companies of all sizes. Plans are licensed per location and billed per month on an annual term, with the comparison table laying out tiers including Starter and Essential levels that step up from core monitoring and responding to experience analysis and competitor insights. Add-ons extend the platform with local listings management, local search rank tracking, managed services that hand the work to ReviewTrackers, a white label option for agencies, an employer brand package for employee feedback, and an app store package for monitoring Google Play and iOS feedback. Partner rates are offered through a separate contact path, and the exact per location figures are published on the pricing page rather than quoted here.

Review & Reputation Management

Customer Support Sales

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