Reputation.com

Reputation, the platform at Reputation.com, is an AI powered reputation management system built for multi location businesses that need to be found, trusted, and chosen in search, maps, and AI answers. Its Reputation Performance Engine brings reviews, surveys, listings, social, and local experience signals together in one place, so leaders can see performance, risk, and market signals across every location and gives local teams clear priorities. The Reviews product monitors reviews across more than 130 websites from a single centralized dashboard, with email alerts, filters by location, website, sentiment, and date, and trend analysis for sentiment, volume, and average rating. Teams respond from that same dashboard, in bulk where it fits, using AI powered responses and customizable templates that adapt by sentiment and location. Review requests and reminders go out through the website, email, SMS, and point of service kiosks, with automated drip campaigns, CRM data brought in by API or file upload, and a mobile app that lets frontline staff request reviews on the spot. Reviews can stream to location pages, and Review Booster adds Automated Review Creation to turn survey feedback into public reviews. Around that core sit Business Listings managed as a single source of truth with continuous auditing and duplicate detection, location pages and locators, branded Surveys with NPS and many other question types deployed by web, email, SMS, and kiosks. The intelligence layer sets the platform apart: Rep Score rolls listings accuracy, review volume, star rating, and other signals into one score per location, benchmarked against average and best in class competitors; Reputation IQ adds AI powered guidance; Experience Insights applies text and sentiment analysis to surface the topics driving feedback; Competitive Intelligence benchmarks ratings and sentiment against rivals; and Actions turns issues found in reviews and surveys into tracked tickets with stages, SLAs, and workflows. The vendor presents the platform for automotive dealer groups, health systems, restaurants and hospitality, senior living and childcare, property management, retail chains, and financial services, plus managed services for teams that want the work handled for them.

Review & Reputation Management

Customer Support Sales

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