Boast

Boast is video testimonial and customer feedback software for businesses that have happy customers but no testimonials to show for it. A business sends a testimonial request, the customer records in a browser on any phone, tablet, or laptop with nothing to install, and Boast guides the recording, captions the video, stores it, and publishes it to the website, social channels, and ads once approved. The vendor states that more than 10,000 organizations use Boast and that more than 200,000 customer stories have been collected through the platform. The collection workflow is built around removing the usual friction. Guided Prompts put the chosen questions on screen one at a time while the customer records, so people do not freeze on camera, and Auto Captions are added the moment a video is approved, so clips work with the sound off. Request Sequences automate the asking with email and SMS drips, reminders, and enrollment triggers, starting from a library of proven form and sequence templates the vendor publishes. Beyond video, Boast routes happy customers to Google and Facebook for online reviews while hearing from unhappy ones privately first, and it includes customer surveys covering NPS, CSAT, and CES scores with templates and a drag-and-drop builder for custom surveys. Display widgets come as cards, carousels, lists, and floating widgets, captioned and on brand, and integrations include Zapier, Google Business Profile, and Facebook alongside JavaScript and iframe embeds. The vendor lists real estate teams, health and wellness brands, software companies, coaches, agencies, non-profits, and financial firms among its users. Pricing on the vendor pricing page has no free plan, but every plan starts with a free trial period that needs no credit card, and trial videos, widgets, and forms carry a watermark. The three paid tiers are scaled mainly by the yearly response allowance, since every submission to a form counts as a response, and by video quality and maximum recording length, the number of forms and sequences, and the location and staff counts they support. Every tier includes video, photo, and text collection, guided prompts, auto captions, display widgets, and human support, while higher tiers add SMS requests alongside email, video editing and automations, Google, Facebook, and third-party review collection, and phone support. An Enterprise option covers unlimited responses, forms, locations, and staff with a dedicated account manager. Plans can be upgraded, downgraded, or cancelled at any time, and annual plans give the whole year of responses up front with no monthly cap.