Yellow.ai

Yellow.ai is an enterprise AI agent platform for customer experience and employee experience automation, built to drive human like conversations at scale across voice, chat, and email. The homepage says its agents think, act, and resolve, understand user intent, maintain context, and achieve complex business goals, using more than 15 cutting edge large language models for speed and accuracy (vendor stated) and more than 150 plug and play integrations to go live faster (vendor stated). Customer stories quoted on the homepage include a fully functioning AI powered chat launched in six weeks that automates more than 70 percent of customer interactions (customer stated), and an after hours voice AI deployment credited by the customer with saving a large sum over a year with high customer satisfaction, with the amounts left out here. The platform is organized around the full agent lifecycle. Teams build enterprise grade AI agents with simple natural language prompts, test and deploy them in a single interface, and optimize them through automated testing. Omnichannel orchestration with multimodal support lets customers share images to show problems, use voice to explain complex issues, send documents with detailed requirements, or receive video responses, while full conversational context is maintained through every interaction. Analytics are presented as active rather than passive dashboards: dynamic insights improve agent performance by analyzing conversations, intelligently generating knowledge base articles, and optimizing responses in real time. A multi model architecture lets teams choose the best fit model for each task and adopt newer models as they emerge without single vendor lock in. Deployment and trust are handled on the homepage and pricing page together: Yellow.ai lists enterprise grade security with Safe AI guardrails and Responsible AI principles, and names compliance standards including HIPAA, ISO 27001, ISO 27701, SOC 2 Type II, and PCI-DSS in its deployment section, with role based access controls and compliance listed among the pricing page features. Integrations named on the homepage include Salesforce, Zendesk, Genesys, and Nice among its prebuilt enterprise integrations. Pricing is described qualitatively only, as Yellow.ai presents it: plans are transparent and flexible and tailored to business scale and objectives, and the pricing page compares plans by number of AI agents, chat sessions, channels supported across chat, voice, email, and SMS, and a long feature list that includes an agentic omnichannel builder, VoiceX natural voice AI, intelligent email agents, code and pro code access, custom events and API integrations, out of box integrations, an AI copilot for testing, debugging, and optimization, agent limits, User360, campaign management, agentic discovery for zero setup automation, custom dashboards and a data explorer, model analytics with sentiment and topic tracking, proactive campaigns and notifications, and role based access controls and compliance. In the comparison, the entry arrangement is limited on many of those features with an included monthly session allowance and then per resolution metering, while the higher arrangement is unlimited on many features with a far larger integration count and the full compliance set, all as rendered on the pricing page. A savings calculator on the pricing page estimates return from the buyer's own conversation volume, ticket counts, agent team size, resolution time, and growth rate, which underlines that Yellow.ai sells on enterprise return rather than a simple self serve tier.