Tidio

Tidio is an AI customer service platform for online stores and service businesses that want live chat, an AI agent, and a shared help desk in one tool. Its homepage, read in full for this listing, says more than 300,000 businesses run on Tidio, and it centers the product on a simple question: what your recent conversations actually earned in sales, leads, and bookings. The AI agent is called Lyro. Lyro answers instantly from your verified store data, covering FAQs, order status, product details, website content, and brand guidelines, and the vendor states its customers average a 75 percent resolution rate with Lyro. When Lyro is not sure, it says so instead of guessing and hands the conversation to your team with full context. Lyro also works as a sales tool: it recommends products inside the chat from your live catalog, recovers carts, qualifies leads, and takes real actions such as order updates through connected systems, with purchase attribution showing what each chat earned. A second automation layer, Sales Flows, opens conversations proactively at key moments using behavioral triggers, category events, cart nudges, and exit intent, built on a visual drag and drop builder with more than 40 ecommerce templates and no code. For human agents, Tidio provides a complete help desk: a multichannel inbox covering live chat, email, WhatsApp, Instagram, and Facebook Messenger with one customer history, live typing preview, a live visitor list, automatic chat assignment, an AI reply assistant, ticketing workflows with priorities and tags, order management inside the conversation, and sales analytics per channel and per operator. It starts free on platforms such as Shopify, WordPress, and Wix, offers a free plan forever, and scales toward custom AI agents, priority SLAs, an OpenAPI, and more than 120 integrations. Its trust material lists GDPR, CCPA, SOC 2, and an AI Pact commitment. No prices are printed in this description; plan names, billable conversation rules, and current figures belong on Tidio's own pricing page, where a buyer should confirm them before subscribing.