Smith.ai

Smith.ai is a 24/7 AI phone agent and receptionist service that answers every call for law firms and other small businesses, runs end to end intake, and turns callers into booked clients. Its homepage frames the job plainly: answer every call, book the consult, and sign more clients, with AI and live agents trained on the firm working as one system. The agent answers first, identifies the caller type, and qualifies the caller against the specifications the firm sets, so unqualified leads and matters outside the practice do not take calendar slots. Intake is specific to the firm and the practice area, capturing the right details for the matter at hand, and consults are booked live on the call, not on a callback. Complex or urgent matters are routed or transferred to the team or to a live agent with full context. After the call, the transcript, summary, and intake data sync into the CRM or practice management system, with action items, booking confirmations, or a retainer sent as the next step. Intake flows are tailored per practice area, not run from a generic script, with different questions and fields for personal injury, family law, criminal defense, estate planning, immigration, and employment law. Firms can also collect consultation fees, send retainers for e-signature, run conflict checks, reschedule appointments, and have intake forms completed into their own system. Three staffing models are offered: AI first for routine intake, a hybrid mix where AI handles routine calls and live agents handle complex ones, and human first virtual receptionists. Included features span bilingual English and Spanish, call recording and transcription with instant summaries, spam screening that blocks known robocalls, and a dashboard covering call volume, appointments, and call quality. Smith.ai states it integrates with more than 7,000 systems, naming Clio, Filevine, Lawmatics, MyCase, PracticePanther, Smokeball, Litify, Rocket Matter, HubSpot, Salesforce, and ServiceTitan. Its quality process trains on firm procedures, tests with simulations and human review, deploys with real time monitoring, and feeds call signals back into training. Buyers should confirm which work the AI handles alone, when live agents step in, and how caller disclosure is configured.

AI Phone Agents

Automation Customer Support Speech

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