Smartsupp

Smartsupp combines live chat, a chatbot, and AI tools in one platform to turn every chat into revenue. The homepage frames the model as AI automation paired with human expertise: answer instantly around the clock, and step in personally when it matters. A business adds a chat widget to its website, joining a customer base the homepage puts at more than one hundred thousand. The AI centerpiece is Mira AI, described as a shopping assistant that learns the business and improves customer satisfaction by providing instant assistance, product recommendation, support, and advice. Mira recommends products and services, answers a large share of common and technical questions, and can be customized for identity, tone, and brand voice so replies sound like the business rather than a generic bot. Mira learns through web scraping and FAQs and learns products directly from the product feed, and a configurable handover passes the conversation to a human operator. That mix suits online stores that need product guidance while a shopper is deciding. The chat widget is presented as user friendly for both agents and customers, with real-time replies to inquiries, automated messages that answer frequently asked questions and save agent time, and predefined chatbot responses that filter common questions so the team can focus on relevant inquiries. Real-time insights into how people navigate the site show what visitors are looking for, and messages can be answered from a mobile phone through the Android app. Setup is described as simple and quick, with an intuitive interface that needs no technical knowledge, and the customizable widget blends with the website design. For operations, Smartsupp positions itself as a way to manage customer interactions and team performance, streamline support, and lift conversion through upsell and cross-sell conversations started in chat. It works across major e-commerce platforms and website builders through out-of-the-box integrations, listing BigCommerce, Squarespace, Weebly, Webnode, and OpenCart among dozens of platforms. Smartsupp suits online stores and small to midsize businesses that want a website chat widget, an AI shopping assistant trained on their own catalog, and human live chat in a single, easy to run tool.