Nextiva

Nextiva is a business communications and customer experience platform whose homepage puts it plainly: all your business conversations run on Nextiva, across voice, video, chat, email, and social, in one place, with every prior conversation remembered. The platform is built around XBert, its AI agent, and a persistent memory idea: every channel and earlier conversation sits in one record for people and AI alike, so no lead starts from zero. Nextiva says more than 1 million users trust the platform, and its homepage invites more than 100,000 businesses that run their conversations on it, both figures as Nextiva states them. XBert is the phone agent at its center. Nextiva describes it as an AI agent that handles customer conversations across calls, texts, chat, and email, booking appointments, answering questions, updating records, and routing to the team when needed. It learns the business itself: services, policies, business hours, and frequently asked questions, so answers come from facts rather than guesses. Owners keep control through guardrails that set what the AI can handle on its own versus what comes to them, and calls are recorded and transcribed so the business always knows what happened. When a request is complex or urgent, XBert hands off intelligently to a person, with full context, instead of leaving the caller in an awkward pause. Around XBert, the NEXT platform connects conversation channels, customer experience tracking and feedback, and connected tools, including CRM integrations such as Salesforce, HubSpot, Zoho, Microsoft Dynamics, and Oracle, helpdesk tools such as Zendesk, ServiceNow, and ConnectWise, productivity tools such as Microsoft Teams, Google Workspace, and Outlook, healthcare systems, analytics and reporting, and open REST APIs. Pricing is described qualitatively only, as Nextiva presents it: the business phone service is sold in three per user tiers that grow with the team. The entry tier covers the essentials, unlimited voice and video, a starter allowance of business text messages per user, team collaboration, skills based routing, a basic CRM and ticketing system, shared inboxes, a customer journey builder, and starter allowances of AI transcriptions, AI summarizations, and AI answer assist conversations. The middle tier adds live chat and a chatbot, a larger text allowance, toll free inbound minutes, more shared inboxes, single sign on, and virtual fax, with larger AI allowances. The top tier makes texting and the AI allowances unlimited, raises the toll free allowance, and adds directory sync and supervisor monitoring. XBert itself is offered as an AI employee add on, in packages that start with a monthly conversation allowance, that can launch a voice agent in minutes without code, handle phone, chat, and text, take action in connected systems, and route with full customer context, with around the clock coverage.