LiveChat

LiveChat is live chat software with an AI Agent, from Text, Inc., for businesses that want to see who is on their site and turn chats into sales and resolved support requests. Its homepage, read in full for this listing, presents the product for Shopify, Webflow, WordPress, and more than 200 ecommerce and CMS platforms, with a 14 day free trial and no credit card required. Inside the app you watch visitor activity in real time, see which pages people browse and how long they stay, spot returning visitors, and open each customer profile with phone, email, and custom fields, including a live cart preview with orders and payment status. Proactive campaigns welcome returning visitors, recover abandoned carts, and offer advice before a visitor leaves. The AI Agent answers customer questions when your team is busy or offline, around the clock, drawing on your website, help articles, and product information, and it can connect Shopify, WooCommerce, or another order system to check order status inside the chat. When a chat needs a person, the agent transfers it to the right teammate or creates a ticket with the conversation attached for follow up, For selling, LiveChat lets you set qualification questions, collect visitor needs and contact details, and route each conversation to the right person, and its reporting compares attributed revenue, orders, and conversion rates for AI and human agents in one view. Its homepage case study credits the AI Agent with helping with 70 percent of one store's chat sales. The platform is built for a team of one and for teams of hundreds, with AI assistance, supervision, and custom routing, and its trust material lists SOC 2 Type 2 audited security, GDPR and CCPA compliance, and a widget that meets WCAG 2.2 AA standards, across more than 150 features. Pricing is per user per month with AI resolutions included by tier and extra resolution packs available, billed monthly or annually. Its pricing page notes new trials buy this workspace under Text plan names, while existing LiveChat customers keep their plan, price, and login. It fits stores and service businesses that want proactive sales chat with AI cover after hours. No prices are printed in this description; plan names, limits, and current figures belong on the vendor pricing page.