JivoChat

JivoChat is live chat software for websites, an all-in-one solution for customer service delivering omnichannel real-time service in one place. Instead of scattering conversations across separate tools, a business brings live chat, social media, messengers, and phone calls into a single workspace, so the team greets customers where they already are and answers on the channel each customer prefers. A WhatsApp Business profile connects natively, with automation, chatbots, and broadcasts for chatting inside the app. Instagram DMs, reactions, and mentions can be answered faster from the same inbox, Facebook messages are managed alongside everything else, and Telegram connects for chatbot and message handling in one place. Email support is handled inside Jivo as well, and Apple Business Chat support lets a business deliver fast, personalized help through that channel. The desktop app fixes errors in messages, remembers and suggests phrases, and shows complete visitor information, with notifications so no request is missed. Automation and AI sit alongside the human inbox. Chatbots integrate with the website, messengers, and social media, responding to frequently asked questions so live operators can focus on complex needs. An AI Agent provides smart, automated responses so the business stays available, and an integrated AI assistant using OpenAI technology helps the support team write faster and in more varied ways. Video calls let staff show products inside the chat, a telephony option connects a single number, and a marketing module helps win more targeted leads. A Web API lets developers embed the chat solution on a website or web application. Managers monitor communication quality by reviewing saved dialogues, review response time, working hours, and operator activity for KPI analysis, analyze each funnel stage in real time, review lead sources to see which channel works best, and find weak spots in the sales funnel. Personal data is stored in JivoChat rather than on staff phones, and the business keeps ownership of its social and messenger accounts. The homepage states more than two hundred thousand businesses use Jivo every day. JivoChat suits sales and support teams that want website live chat, messengers, and chatbots unified in one operator workspace.