Gleap

Gleap is an AI customer service platform built around an agent it calls Kai, which answers customers in the website chat widget, email, WhatsApp, and on the phone, and hands the harder conversations to the human team with context. Its homepage, read in full for this listing, calls Gleap a self improving AI support system that is live in minutes and gets better every week: Kai answers from the business's own knowledge, the team reviews and corrects it, and those corrections become reusable facts, rules, and skills for repeated questions. The vendor states that Gleap is trusted by more than 4,500 teams, from startups to global brands, a vendor published figure. The agent family has four parts. Kai Support answers every conversation from the knowledge base and, on higher plans, investigates hard tickets using screen recordings, logs, account data, and code before anyone on the team is interrupted. Kai Copilot works beside the team on every page, proposes replies and sends them only when a teammate says yes. Kai Code turns approved work into a pull request that engineers review and merge, so a bug reported in chat can become a shipped fix with the customer updated once the team confirms it is live. Customers can ask for a person at any time, and handover arrives as a short brief covering what the customer needs, what Kai already did, and what comes next, with decisions such as refunds presented on one card. The vendor reports that Kai Support solves more than 85 percent of the conversations it takes, and reports a median first answer time of 7 seconds across its measured workspaces, both vendor published figures. Setup is through a coding agent, the Shopify app, or the SDKs for web and mobile platforms, and the widget replaces an existing chat from tools such as Intercom, Zendesk, or Freshdesk, with tickets, contacts, and help center articles importable from those systems. Gleap states that it is SOC 2 Type II audited and GDPR compliant, with a choice of EU or US data residency and a public trust center. Pricing is described qualitatively here. Plans are tiered by team size and control, from a single seat starter plan through growing team and established team plans to an enterprise tier with single sign on, invoice billing, and a dedicated success manager, with yearly billing presented as the lower cost route and every plan starting with a short free trial and no credit card. AI work is not bundled into the plan price: it is paid separately from a prepaid AI balance at a vendor estimated per conversation cost, with caps available per ticket, per day, and per month, and seats are bundled on most plans rather than charged per agent. Gleap suits a software or service business that wants its website chat answered by an agent that can also investigate problems and start the fix, not only reply.