Gladia

Gladia is end to end audio infrastructure for voice products, built to record, transcribe, and enrich audio through a single API. Its homepage frames the goal as turning audio into a valuable dataset, with precise key entity capture, true multilingual support, and 100 percent EU data residency, and says it is trusted by over 350,000 users and more than 2,000 enterprise teams, with a live counter on the page passing 26,500,010 hours of audio transcribed. The workflow runs in four steps, capture, transcribe, enrich, and integrate, so a product can take raw sound in at one end and push structured data into the systems that depend on it at the other. Capture accepts audio or video from any source, including live streams, uploads, and real time microphone input, through WebSocket streaming, REST upload, and live mic input, in formats such as MP3, WAV, FLAC, and Opus, with software development kits for Python and Node.js, direct API access, and native meeting bot integration for Zoom, Google Meet, and Microsoft Teams on demand. Transcription then turns audio into a clean, editable transcript regardless of how noisy, multilingual, or jargon heavy the input is, with top accuracy claimed on conversational audio, speaker detection the company describes as the leading option on the market through pyannoteAI, and more than 100 languages with accent sensitive automatic detection. Enrichment adds native audio intelligence features that a team turns on as needed: an audio to LLM pipeline with a native model or a bring your own model option, PII redaction for sensitive data, semantic sentiment analysis, and entity detection for names, emails, and addresses, along with speaker turns, sentiment, and action items without chaining multiple providers. Integration pushes the enriched data into a CRM, database, or data warehouse through webhooks, Zapier, and more than 50 native integrations, and the homepage lists SOC 2 Type II certification and GDPR compliance for the platform, with HIPAA and ISO 27001 also shown in its comparison material. Gladia says teams can ship in hours rather than weeks because it plugs into the voice stack they already run, for use cases shown on the page such as meeting assistants, media subtitling, sales intelligence, and contact center transcription.