Gist

Gist is an all in one customer communication platform that combines live chat, chatbots, email marketing, marketing automation, a knowledge base, a CRM, a meeting scheduler, forms, and popups in a single workspace. The vendor states that more than 15,000 businesses use Gist to handle their day to day communication with leads and customers. The live chat product, Gist Messenger, adds chat to a product, app, or website, can be matched to the brand, keeps chat history saved so customers can return to a conversation on any device, and supports chatting now or later as suits both sides. Its Custom Bots speed up resolutions, qualify leads, and grow the pipeline: a bot can be designed in minutes to triage or acquire leads, engage high intent visitors, move qualified leads straight into a conversation, and use advanced targeting and enrichment so it only engages the leads a team wants. Around the chat core sit an integrated knowledge base with an editor for images, videos, call to action buttons, and interactive guides, plus rating and feedback tracking, and popup and embedded forms built with a visual builder and personalized from previously collected contact fields. The wider platform adds email newsletters and campaigns built from ready templates with personalization and dynamic campaign series, a visual marketing automation builder that sends cohesive messages across channels with nurture sequences, personalization, and response triggers, and automation of repetitive work such as lead capture and follow up, including text and email follow ups sent as soon as a form is filled in. The built in CRM offers a drag and drop sales pipeline with deals, tasks, and revenue insights, and the meeting scheduler syncs with Google Calendar and Office 365 so prospects can book without back and forth emails. The vendor publishes its own support response and satisfaction figures on its site. Pricing is published as three product lines, Support, Marketing, and an All in One Bundle that combines both, and each line starts with a free forever tier. The Support free tier includes a small number of support seats with live chat, a team inbox, and unlimited conversation history, while the Marketing free tier includes a capped contact allowance with forms, popups, and broadcast emails. Paid Professional tiers scale by support seats on the Support line and by included contacts on the Marketing line, adding items such as email forwarding, social integrations, in app messages, a public knowledge base, automated chat triggers, a lead qualification bot, chat transcripts, satisfaction ratings, a visual email builder, drip campaigns, and single step automations. Premium trials are offered on paid plans, annual billing carries a discount the vendor describes on its pricing page, and the vendor offers a satisfaction guarantee.