Front

Front is a customer service platform powered by AI, built, in the vendor's words, for complex customer work rather than simple tickets. Teams and AI agents work together in one place to coordinate a request from first reply to resolution across email, chat, SMS, and WhatsApp, instead of leaving work stuck in someone's inbox. Conversations can be assigned to an agent automatically or by mentioning the agent on an existing thread, just like a teammate, and the agent brings in a person when human judgment is required, so handoffs and escalations stay smooth. Its Autopilot agents can be created to follow a company's own policies, take action across connected systems, and involve the team when needed; teams that already built agents elsewhere can bring those external agents into Front and give them access to the same knowledge sources, policies, and connected systems. The vendor says Autopilot can resolve up to 70 percent of requests. Because customer relationships do not fit into one thread, Front gives support, sales, and operations a complete picture of each customer, which the vendor says helps teams spot churn risks and uncover expansion opportunities. Every interaction across teams and agents can be evaluated automatically rather than sampled, with AI powered recommendations on how to improve any agent, including connected external ones. The pricing page fills in the working surface: a shared inbox and ticketing, messaging and live chat triage, a no-code knowledge base that becomes customizable and multi-language on higher tiers, macros and automation rules that grow from a small set on the entry tier to unlimited on the top tier, workspaces, and AI add-ons for Autopilot and a Copilot assistant that surfaces account signals, plans next steps, and drafts replies. Channels extend through a native WhatsApp add-on, voice integrations, Slack, social channels, and third party chat connected by API. Pricing is published in three per seat tiers, Starter, Professional, and Enterprise, billed annually with a saving against monthly billing; the lower tiers carry seat caps for smaller teams while the top tier adds AI powered routing and tagging, custom roles, and included Copilot, QA, and satisfaction tracking. The vendor reports more than 9,300 companies use Front.