Freshchat

Freshchat is the customer messaging, live chat, and chatbot product from Freshworks, for support teams that want one place to serve customers on the channel each customer prefers. Its product homepage, read in full for this listing, says Freshchat is trusted by more than 50,000 businesses worldwide, and it leads with channel freedom: a seamless experience across messaging, live chat, email, and voice, whether the conversation is self serve or agent assisted, on your website, in your native app, and on messaging channels. Its bot driven support lets you create and deploy AI driven bot experiences on those channels, so customers get quick self service at scale while agents keep the conversations that need a person. Agents work from a unified workspace with the context to personalize at scale, including past purchases, open issues, and conversations from any channel. Proactive customer journeys engage customers on web or messaging channels before they know they need help, turning engagements into potential revenue opportunities, and its analytics cover customer behavior, team performance, productivity, and bot effectiveness. Teams that outgrow chat alone can upgrade to Freshdesk Omni for advanced ticketing, knowledge bases, collaboration, and complex issue handling in the same Freshworks suite. Its Klarna story highlights the APIs, chosen so that customer could build its own chat client. The pricing page, read in full, shows a free tier for a small team with a chat widget on web and mobile apps, a shared inbox, connected email, and roles and permissions, then paid tiers billed per agent per month that add the Freddy AI Agent, social media messengers, text messaging channels including SMS and WhatsApp, reporting and dashboards, multilingual conversations in more than 45 languages, intelligent and skill based routing, multiple SLA policies, and enterprise controls such as audit logs and domain and IP restrictions, with the Freddy AI Copilot available as a per agent add on and a 14 day free trial of the top plan with no credit card required. It fits growing support teams that want omnichannel messaging and AI bots inside a wider service suite. No prices are printed in this description; plan names, session rules, and current figures belong on the vendor pricing page.