Engati

Engati is an enterprise grade, AI native customer experience platform built around conversational AI. Its homepage centers on eSenseGPT, its generative AI layer, and a combined offer of a GenAI powered chatbot, live chat, campaigns, and more. The stated outcome is revenue growth across the customer experience funnel: engage, retain, and acquire more customers faster, with multi touchpoint, omnichannel AI agents working across the channels customers already use. Those channels, as listed on the homepage, include WhatsApp, voice calls, landing pages, mobile apps, and websites. Teams can build and customize AI agents for nurture, conversion, and customer experience journeys, using intent based, contextual engagement across nurture, conversion, and support. Engati groups the building blocks into AI Agents for seamless contextual conversations, GenAI Assistants that deliver personalized engagement at scale for lead generation, qualification, assistance, and satisfaction, trained on readily available marketing material and a content repository, and Flow based Assistants that automate defined interactions such as FAQs and lead qualification with instant support and round the clock availability through a no code flow builder and key app integrations. Around the agents sit an Agent Inbox for human agents handling complex interactions, marketing automation, and Engati Pulse, described as a customer data platform for analysis. A feature the homepage calls DocuSense is presented as the reason the chatbot can answer complex queries within seconds, and the platform integrates with third party applications and CRMs used for marketing, ticketing, analytics, and growth. Ready to use solutions and a team of experts are offered to help businesses start faster. One customer example on the homepage, from an insurance specialist, reports that 71 percent of queries were handled by the bot within a few weeks; that figure is a vendor published testimonial result. Engati suits midsize and enterprise teams that want chatbot, live chat, campaigns, and customer data in one conversational platform across many channels and regions.