CloudTalk

CloudTalk is an AI powered business phone system and call center platform for sales and support teams, built around one idea stated on its homepage: one phone system with two kinds of agent, human and AI, working the same numbers and the same queues. It offers local numbers in more than 160 countries, number porting from any provider, and a stated 99.999 percent platform availability. The phone system side covers IVR and skill based routing, queues and transfers, a power dialer, call recording, and live monitoring with listen, whisper, and barge controls, with every call logged to the CRM. The AI voice agents are the phone agent layer. CloudTalk says its agents speak more than 70 languages and accents, answer after hours and overflow calls, qualify leads, and run follow up campaigns on the same platform the human team already works in, rather than in a separate product. Its pricing page splits the agent offer in two. AI Receptionist answers inbound calls around the clock, books appointments into the calendar, answers from a knowledge base the business builds, and transfers to a human when asked, staying on the line until someone picks up. AI Specialist is the wider tier, built with a solutions consultant, that also makes outbound calls on a trigger, runs custom actions such as looking up an order or updating a record, and handles multi step workflows across systems and several use cases at once. Around the agents sits the calling workspace human reps use all day: a visual call flow designer, ring groups and call queues, click to call, smart and condition based routing, business hours routing, more than 100 built in integrations across CRMs, helpdesks, and applicant tracking systems, plus Zapier, Make, APIs, webhooks, and a workflow automation builder. Conversation intelligence adds AI call scoring with sentiment, topics, and next steps. Customer results quoted on the homepage are vendor reported, stated as such here: one customer reports over 90 percent of inbound calls answered, up from 70 percent, another an 80 percent decrease in missed calls, and another about 40 percent fewer live support calls after adding agents. On trust, CloudTalk says its controls are independently audited against SOC 2 Type II and ISO 27001, with strong encryption in transit and at rest, a data processing agreement as standard, and privacy safeguards supporting GDPR, CCPA, and HIPAA requirements. Its pricing page is explicit that the phone system and the AI agents are priced separately and add together: the phone plans are per user subscriptions, the agents are billed per account by minute bundles with the telephony, speech, and models included and no separate carrier bill, and an agent can also be bought on its own without phone system seats. No agent or plan figure is printed in this description; the structure, not the number, is the comparison point, and current figures belong on the vendor pricing page.