Chatbase

Chatbase is a customer facing AI agent platform for support and sales, built to run one agent for every customer interaction, around the clock. The vendor positions the agent as handling customer service, sales, and product guidance 24/7, answering questions, acting in connected tools, and handing off to a human only when needed, rather than leaving every inquiry in a human support queue. Answering is grounded in approved knowledge, so customers get consistent, on brand answers from the business data the agent is trained on. The agent can also take action across a company stack: it can look up orders, update records, create tickets, and trigger workflows. When a human is needed, the handoff is designed to be clean, with the full conversation, context, and customer details going with the customer, so the next person does not start from scratch. Chatbase describes a complete product suite for building, deploying, and optimizing customer facing agents on one platform. Teams build once and deploy everywhere: on a website, as a help center, over the phone, and across channels that its own summary lists as web, Slack, WhatsApp, and Messenger, with chat, email, and voice named as the experience channels. Connectors include CRMs, so agents work with the systems a support team already uses. The vendor reports that it is trusted by more than 10,000 brands and resolves millions of conversations, and it highlights a 50 percent share of support volume handled. Customer stories on the homepage include a program across 8 African markets where half of inbound inquiries on WhatsApp never reached the human team, and a merchant support case reporting a 2.2 times lift in closed won rate. For enterprise use, Chatbase lists GDPR compliance, SOC 2 Type II auditing, and HIPAA readiness, says customer data is only accessible to the agent and is not used to train models, and notes encryption at rest and in transit plus secure integrations that use verified variables so users access only their own data. It suits businesses that want a single agent answering accurately, acting in their tools, and escalating cleanly inside everyday support and sales work.